Refund policy

We want you to feel confident ordering from Evanne. If something is not right, please contact us at thomas@evanne.co.uk and we will help.

30-Day Returns

Standard products may be returned within 30 days of delivery.

To qualify for a return, footwear must be:

• Unworn outside or in the workplace
• Clean and in its original condition
• Returned with its original box, labels and packaging
• Free from marks, dirt, damage or signs of extended wear

Please try footwear on indoors and on a clean surface. We may reduce or refuse a refund where an item has been worn beyond what is reasonably necessary to check its fit and appearance.

Starting a Return

Email thomas@evanne.co.uk with:

• Your name
• Order number
• Item being returned
• Reason for the return

We will provide the return instructions and return address. Please do not send an item back without contacting us first.

Return Postage

Customers are responsible for return postage when returning an unwanted item or incorrect size. We recommend using a tracked service, as Evanne cannot be responsible for returns lost in transit.

If your item is faulty, damaged or incorrect, Evanne will cover the reasonable return cost.

Refunds

We will inspect your return after it arrives. Once approved, your refund will be issued to the original payment method.

Please allow up to 14 days for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

Where applicable, the original standard delivery charge will also be refunded. Additional charges for premium or expedited delivery are non-refundable.

Exchanges

If you need a different size, contact us at thomas@evanne.co.uk. Exchanges are subject to availability.

The fastest option may be to return the original pair for a refund and place a new order in the required size.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives. If the footwear is faulty, damaged or not what you ordered, contact us as soon as possible with your order number and clear photographs of the issue.

We will assess the item and arrange a suitable refund, replacement or other resolution. This policy does not affect your statutory consumer rights.

Non-Returnable Items

We cannot accept returns for:

• Footwear worn outside or in a working environment
• Items damaged through misuse, neglect or normal wear
• Products altered after delivery
• Personalised, custom-branded or made-to-order products
• Gift cards

Custom team orders can only be returned if they are faulty, damaged or do not match the agreed specification.

Business and Team Orders

Returns for business, wholesale or team orders may be subject to separately agreed terms. Custom-branded or specially produced orders cannot be cancelled or returned once production has started, unless faulty or incorrectly supplied.

Cancelling an Order

Contact thomas@evanne.co.uk as soon as possible if you need to cancel an order. If it has already been dispatched, it will need to be returned under this policy.